Best Plastic Surgeons in Toronto

I initially sought treatment from Dr. Kucy Pon over ten years ago based on her assurances that her laser therapy would permanently remove visible blood vessels caused by rosacea. She promised me exceptional results in a single session and a lifetime guarantee of affordable follow-up treatments if needed. However, my experience with her was marked by misleading claims, escalating costs, and unprofessional conduct. Key Issues: – Misleading Promises – Despite her assurance that a single session would be highly effective, I had to undergo six sessions over ten years, costing almost $2,000. She never disclosed that ongoing treatments would be required indefinitely. – Price Manipulation – She initially guaranteed all follow-up sessions would cost $226 ($200+tax). However, in 2020, she attempted to raise the price, only refunding me after I called out the discrepancy. Later, in 2025, she demanded $380+tax for the same procedure—again violating our original agreement. – Refusal to Provide Follow-Up Treatment or Refund – After an unsuccessful laser treatment in February 2025, I requested a follow-up session to correct the poor results, but Dr. Pon flatly refused. Given the complete lack of effectiveness, I then requested a refund for that single treatment so I could seek help from a more skilled dermatologist—but she refused to return my money. – Hostility & False Accusations – When I politely mentioned seeking legal action to recover the cost of the ineffective February 2025 treatment, Dr. Pon became extremely aggressive, falsely accused me of “threatening” her, and permanently removed me from her patient list as retaliation. I expected integrity, transparency, and professionalism from a medical specialist, but my experience with Dr. Pon was deeply disappointing. If you are seeking ethical, effective, and honest dermatological care, I strongly recommend exploring other dermatologists.